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Returns

Right of withdrawal from the contract (RETURN OF GOODS) in case of distance selling involving CONSUMER and INDIVIDUAL ENTREPRENEUR.

  1. In accordance with Article 27. of the Consumer Rights Act (Journal of Laws 2014, item. 827) CONSUMER containing "a distance contract" - has the right to withdraw from the contract without giving any reason - within 14 calendar days from the date of taking possession of the PRODUCT (if the product consists of many things that are delivered separately, in batches or in parts, the deadline starts from taking possession of the last item, batch or part, if the contract consists in a regular delivery of Products for a specified period of time - from the taking possession of the first of the Products - or in the case of services or a contract of another character - 14 days from the day of concluding the contract; however, if the buyer is a CONSUMER, the delivery of the sold thing to the buyer shall be deemed to take place if the SELLER entrusts it to the carrier if the choice of the carrier by the buyer was not under the SELLER's control. In the case of withdrawal from the contract, the CONSUMER shall be entitled to reimbursement of the costs incurred. If, at the time of concluding the contract, the CONSUMER chose a way of delivering the item other than the cheapest way offered by the SELLER, the SELLER shall not be obliged to return the additional costs incurred by the CONSUMER in excess of the cheapest way. The deadline shall be met if the declaration on withdrawal from the contract is submitted to the SELLER within this period. The declaration sent electronically is also valid - a ready form can be used ("Statement of withdrawal from the contract.doc."). If the declaration is made electronically, the SELLER shall immediately send to the CONSUMER, on a durable medium, the confirmation of receipt of the declaration of withdrawal from the contract.
  2. After sending the declaration, the CONSUMER shall, within 14 calendar days ( starting from the date of sending the declaration on withdrawal from the contract), send it back to the CORRESPONDENCE address specified in the SELLER's data - unless the SELLER offered to collect the PRODUCT on its own. The deadline is determined by the date of sending the package.
  3. The CONSUMER shall be responsible for the decrease in the value of the thing resulting from its use other than what is necessary to establish the characteristics, features and functioning of the thing.
  4. The SELLER shall, within 14 calendar days, return the payments made by the consumer, including the costs of delivery of the item from the SELLER to the CONSUMER. However, the SELLER may withhold the repayment until it has received the item back or the consumer has provided proof of its return, depending on which happens first. The SELLER shall return the payment using the same means of payment used by the CONSUMER, unless the CONSUMER has clearly agreed to another way of return that does not involve any additional costs for the CONSUMER.
  5. The direct costs of returning the PRODUCT to the SELLER shall be covered by the CONSUMER (CUSTOMER).
  6. The right of withdrawal from the contract concluded at a distance does not apply to the CONSUMER in the cases specified in the attachment.
  7. The SELLER will not accept shipments sent "cash on delivery". The return shipment shall be properly protected against damage in transport.
  8. The regulations on the consumer, included in this section, shall apply to a natural person concluding a contract directly related to his/her business activity - an individual entrepreneur, if it results from the content of this contract that it does not have a business character for this person, resulting in particular from the subject of his/her business activity, made available on the basis of the regulations on the Central Register and Information on Business Activity.

Liability under warranty and guarantee in sales involving CONSUMER and INDIVIDUAL BUSINESSES.

  1. The SELLER is obliged to deliver the PRODUCT being the subject of the contract - without defects.
  2. The SELLER is responsible under the warranty for the physical defects which existed at the moment of passing the danger to the buyer or which resulted from the reason inherent in the sold thing at that moment - for the period of 2 years.
  3. The SELLER informs that in the case of PRODUCTS covered also by a guarantee, the rights of the BUYER and the obligations of the guarantor on this account are specified and should be performed according to the conditions included in the WARRANTY SHEET. The granted WARRANTY for the sold PRODUCT is an additional right and does not exclude, limit or suspend rights of the CONSUMER under the liability of the SELLER under the provisions of the warranty for defects of the sold thing (Article 577 of the Civil Code).
  4. The SELLER shall be released from its liability under the warranty if the CONSUMER knew of the defect at the time of entering into the contract.
  5. In the case of discovering a defect or non-conformity of the delivered PRODUCT with the contract, the CONSUMER is eligible to submit a complaint.
  6. In order to make a complaint, it is recommended that the CONSUMER fill in the complaint report (Complaint form.doc) or describe in another form the reason for the complaint and the requirements for elimination of defects and send the report by e-mail or post to the correspondence address of the SELLER specified in the header. The complaint may also be submitted by phone or verbally.
  7. Defective PRODUCT - after consultation with t